STRAIGHT ANSWERS

About the tea

What exactly am I buying?

A pouch of 30 TERO hibiscus tea bags, 3 g each. One ingredient: whole dried hibiscus calyces. No caffeine, no sugar, no calories. One cup a day makes a pouch a month.

What is actually in it?

Hibiscus, and nothing else. Dried hibiscus and roselle calyces, the deep red part of the flower, cut and packed into a pyramid bag. No flavouring, no sweetener, no added colour. The ruby red comes from the flower itself.

Why whole calyces instead of ground tea?

Whole pieces keep their colour and their tartness in the bag. Fine dust goes stale fast and steeps bitter. Whole calyces steep clean, and you can see the difference in the cup.

Is it caffeine-free?

Completely. Hibiscus has no caffeine at all, so it works as a morning cup and as the last thing before bed.

HOW TO BREW

Making a cup

How do I prepare it?

One bag, water at about 90 degrees, three to five minutes, then take the bag out. Drink it hot, or let it cool and pour it over ice. Do not leave the bag stewing for longer, that is what turns hibiscus bitter.

What does it taste like?

Tart and bright, close to cranberry, with a deep ruby colour in the cup. Nothing bitter, nothing medicinal. A slice of orange or a little honey rounds it off.

Can I drink it cold?

Yes, and many people prefer it that way. Brew it strong, let it cool, and pour it over ice. Or put two bags in a jug of cold water in the fridge overnight for a smooth cold brew.

Is it safe to drink every day?

Hibiscus is a food that people have been drinking daily for centuries. If you take prescription medication, or you are pregnant or breastfeeding, have a quick word with your doctor or pharmacist before adding any herbal tea to your routine.

THE PRACTICAL BITS

Delivery, refunds and payment

How long does delivery take?

12 to 25 days to Iceland, tracked and free. Your order is packed within 1 to 2 business days and tracking reaches you by email the moment it moves. Shipping direct is what keeps the price where it is.

What if I do not like it?

Drink it daily for ninety days. If you are not glad you bought it, email us, send the pack back, and we refund you in full.

Will I be charged customs or VAT?

Orders arriving in Iceland may attract Icelandic VAT and a postal handling fee, set by the Icelandic authorities rather than by us. We declare every parcel honestly at its real value, which is the only way that ends well for you.

How can I pay?

Credit and debit cards, plus Apple Pay and Google Pay. Apple Pay only appears in Safari and on iPhone, so if you cannot see it, that is why.

Is this a subscription?

No. You pay once, for the packs you choose, and nothing else is ever charged to your card. There is no plan to cancel and no repeat order to forget about.

90-DAY GUARANTEE

Still not sure?

Ask us anything before you buy. We would rather spend five minutes answering a question than take an order from somebody this tea is not right for.

Contact us

Free tracked delivery.