Refund policy

THE 90-DAY PROMISE
Drink TERO daily for ninety days. If you are not glad you bought it, email support@terotea.com with your order number and we refund you in full. You do not need to justify yourself. We ask for ninety days because a tea earns its place by becoming a habit, and a habit needs a fair run.

HOW THE PROMISE WORKS
One claim per customer and per delivery address, on your first order with us. We may ask for a photo of the pack, or for the pack to be posted back to us, before a refund is issued. We can decline a claim we reasonably believe is being abused.

YOUR 14-DAY RIGHT TO CANCEL
Separately from our own guarantee, you have a legal right to withdraw from your purchase within 14 days of receiving it, for any reason and without giving one. To use it, email us at support@terotea.com. We will refund all payments received, including standard delivery costs. Our 90-day promise above is more generous, so most customers use that instead.

HOW TO CLAIM
Email support@terotea.com with your order number. We reply within 1 business day. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

DAMAGED OR WRONG ITEM
Send a photo within 14 days of delivery. We replace it or refund it, your choice. You do not return anything.

WHAT WE DO NOT REFUND
Orders delivered more than 90 days ago. Products bought somewhere other than this store. A second claim from the same customer or delivery address.